G4 PR1, PR2: Customer Health & Safety
Customer health and safety considerations are integrated into our standard new product development process. In Phase 2 of our new product development process, there are specific deliverables where the product team identifies Environmental Health & Safety risks and/or sustainability risks. In phase 2 we also identify the applicable Environmental Health & Safety /Sustainability related codes that affect the product.
It is our standard practice to comply with regulations and various voluntary codes concerning product labeling and service information, marketing communication and customer safety. Each business unit has a designated legal counsel who follows a process for addressing issues of non-compliance in these areas. Due to market differences, tracking of non-compliance related incidents in the areas of product labeling, marketing communication and customer safety is the responsibility of each business. As such, we do not collect this data or make general statements on this topic at the enterprise level.
It is estimated that residential, commercial and public buildings account for more than 30 percent of the world’s energy consumption. Growth in the amount of occupied space, combined with increasing service demands for electronic equipment, computing and communications is driving building energy use even higher. However, approximately 30 percent of the energy consumed in buildings is used inefficiently or unnecessarily.
Installing improvements to reduce wasted energy in existing buildings can lower the total cost of ownership 20 to 50 percent. Advances in technologies for lighting fixtures, windows, insulation, building controls and appliances make it possible to deliver many building services at lower energy intensity. Similar progress is occurring in the HVAC space, as well as industrial compressed air, driven by advances in technologies such as refrigerants.
ARO™, our Fluid Management business, marked its 85th anniversary in 2015 with events for more than 1,000 employees at nine locations around the globe. “We’re celebrating the legacy of ARO and what it stands for – building reliability and trust into every pump and part we manufacture,” says Oakley Roberts, vice president of product management at Ingersoll Rand Fluid Management. “We’re also looking forward with new products such as ARO’s new integrated pump controller, which adds intelligence and connectivity to air-operated pumps never before seen in our markets.”
Thermo King’s Kolin, Czech Republic, team ended a two-year journey when it passed Europe’s International Railway Industry Standard (IRIS) 2.1 certification audit. Based on ISO 9001, IRIS certification adds more demanding requirements specific to heating, ventilation and air conditioning equipment for the rail industry.
“To pass the audit we had to meet arduous requirements in production, purchasing, internal audits, design and development. Having this certificate provides us with a real competitive advantage and we expect to see project growth due to this accomplishment,” says Miroslav Platenka, Thermo King quality manager in Kolin.