Customers

We are committed to better understanding customer perspectives and refining our offerings to meet and exceed their expectations for reliability and energy efficiency and sustainability. We track customer satisfaction by collecting information — sales, delivery, product and service — on a quarterly basis.

Investors

We regularly meet with the investor community to address Ingersoll Rand’s key strategies for delivering total shareholder return. We typically host two annual meetings—a general shareholder meeting where we provide updates about the company’s progress and relevant developments, and an investor and analyst meeting where members of our senior leadership team address the company’s key strategies for achieving growth through premier performance.

Policymakers

Ingersoll Rand actively collaborates with a worldwide array of governments, business and trade associations, environmental groups and economic development organizations in efforts to address global challenges. These efforts are implemented by a Government Affairs Leadership Team (GALT), consisting of nine members, representing our Strategic Business Units (SBUs) and operating locations around the world.

The GALT meets quarterly, working with business leadership at the regional level to discuss and integrate their concerns within a companywide policy prioritization framework. The GALT reports to the Government Affairs Steering Committee, which includes the CEO, general counsel and SBU leaders. This committee establishes the company’s overall government affairs policy.

The Ingersoll Rand Climate Commitment is our highest priority policy leadership initiative. It positions Ingersoll Rand at the forefront of sustainable solutions and signals to our stakeholders that we are squarely focused on the future and dedicated to helping to solve some of the world’s most pressing challenges.

We are working proactively with government agencies and refrigerant suppliers to lead a global transition to next-generation refrigerants with low-global warming potential. We have an established Network of Excellence, which is composed of engineers and chemists charged with analyzing refrigerant technology trends, engaging in improving industry standards, and identifying new products that facilitate our commitment to reduce the greenhouse gas refrigerant footprint of our products by 50 percent by 2020.

Suppliers

We assess our suppliers on environmental and social dimensions as part of our quarterly risk assessment process, rolled out in 2014. This process helps strengthen our supplier relationships by requiring a quarterly assessment of suppliers in our top 80 percent of spend, across several dimensions, including what percent of business we represent, sustainability, supplier performance and criticality to the business. We added supplier diversity baselines into the Ingersoll Rand Business Partner Code of Conduct in 2013. As part of our larger procurement sustainability metric, we launched our conflict minerals program in 2013. This program seeks to responsibly source materials and derivative metals by aiding our supply chain in education, development and implementation of conflict minerals policies.

Advocacy Groups/Nongovernmental Organizations

Our Enterprise Leadership Team, as well as the internal experts who are members of the Center for Energy Efficiency and Sustainability (CEES), proactively engage with leaders of advocacy groups and nongovernmental organizations (NGOs) in addressing global environmental priorities. We created the CEES six years ago as a mechanism for convening our stakeholders. The team of experts serves as a conduit between Ingersoll Rand and government and non-governmental organizations.

Stakeholder Engagement Overview:

Stakeholder Engagement
Stakeholder Group Engaged By Engagement mode
Customers Sales Managers and Personnel in areas such as customer support, field service, distribution, professional services Annually:
  • Executive meetings
  • Annual customer leadership forum
As needed:
  • Day-to-day conversations and in-person meetings
  • Online through our website
  • Customer help desk
  • Events and conferences
  • Sales and promotional events
Investors and Investment Analysts Enterprise leadership, Investor relations Annually:
  • Annual General Meeting, Analyst and Investor Day, SEC filings, Annual Report
  • Quarterly earnings calls
As needed:
  • Events and conferences
  • Meetings and conversations
  • Online through Investor Relations Portal
Employees Leadership, People Managers, Human Resources Annually:
  • Annual Employee Engagement survey
  • Town halls
  • Performance reviews
  • Training sessions
As needed:
  • Help Desk
  • Team meetings
Business Partners/ Suppliers Procurement Managers and Supplier Quality Group Periodically:
  • Governance meetings
  • On-site audits
As needed:
  • Training sessions
  • Collaborations and events
Policymakers and Regulators Enterprise Leadership, Government Affairs Leadership Team, Product Advocacy teams Periodically:
  • Filings and complience-based reporting
As needed:
  • Direct engagement at various events, forums, and policy discussions
  • Online
Educational Institutions University Relations, Research and Development Team, Product Advocacy teams Periodically:
  • Filings and complience-based reporting
As needed:
  • Collaborative R&D efforts
  • Conferences and workshops
Local Communities All employees Periodically:
  • Green Teams
  • Local Teams
  • Volunteering
  • Serving on local boards
  • Philanthropy
News Media Enterprise leadership, Company thought leaders, Company spokespeople Periodically:
  • Media Inquiries on company-related issues
Periodically:
  • Direct engagement on thought leadership issues
Advocacy Group/ NGO Enterprise Leadership, Government Affairs Leadership Team, Product Advocacy teams Periodically:
  • Filings and complience-based reporting
As needed:
  • Direct engagement at various events, forums, and policy discussions Online